Gateway Parts

Gateway laptop?

Anybody else have problems with gateway? I sent my laptop in because it wouldn't charge, mind you the laptop was in prefect working condition other than that.They sent it back to me saying there was a liquid spill! WHAT?! Impossible.Oh and now the laptop doesn't work at all! I am wondering how a perfect laptop that wouldn't charge turned into a laptop that is dead and doesn't work at all?I just needed a new battery for crying out loud.I repeatedly called gateway and now there is a block on my laptop so it can't be repaired ever again.And I still have my warranty.Any ideas on how I can solve this problem?

Public Comments

1. Write a letter to the president of the company. Tell him what happened and that you did not spill anything on the computer and that it had to be done when it was in repair. If he gives you a hard time Tell him if he doesn't want you going to the papers they better issue you a new one. Take care Heather Call that guy on the tv that helps consumers, in the news.
2. Yikes! Well, I can't think of any specific advice for this situation, but maybe some advice for the future. If you purchase a new laptop and/or computer in the new future, purchase it at a store, Best Buy or Circuit City for example. Purchase a extended service plan from the store, usually the prices are not that bad for one year, and you can go for more. The reason I say this is because you will have a physical place to bring your laptop/computer to if needs repair. Mailing and over the phone customer service is a headache and often not helpful. I know many people who have had their Dell and Gateway computers replaced many times due to continuing problems. On top of having a place to bring your laptop to, many stores like Best Buy do make a killing on these extended service agreements, and don't push the issue about what happened, how long it will be prepared etc. For example, I know someone personally who bought a Sony Vaio from Best Buy and the hard drive crashed during her service agreement with Best Buy. She brought the laptop to Best Buy and their tech pulled as much information as he could off the damaged hard drive and handed her a brand new Vaio. Good Luck with your current situation, and hopefully you can avoid problems like this in the future!
3. Say them that ur laptop was in perfect condition and all the truth. If they do not believe or somethin do what " hydyovle's1970 " said. But it would be better to go to the Consumer Forum!
4. yes I do have problems with gateway. My DVD burner does not work and they told me to download this and that and it really messed it up. I have had other problems too. The service is terrible so the best thing I can say is next time you get a laptop dont get a gateway. As far as the warranty goes it should be covered no matter what. When I bought mine I asked them not if but WHEN I spill something on it will it be covered under the plan. They said yes. I would not hold my breath knowing what I know now...