Gateway Parts

Has anyone ever filed a dispute through the warranty on a Gateway laptop?

Hi...I purchased a Gateway laptop almost two years ago. At the time of my purchase I did not buy an extended warranty but just went with the one-year warranty that came with it. I did renew for an additional year near the anniversary date of my purchase. Well, now it's been almost two years and my extended warranty is about to expire. The problem is this: I have sent my computer in for repairs (the same repair) three times now in the last five months. I don't have it back yet but don't anticipate that it will be fixed completely either. I have one month left on my warranty and would imagine that they'll hang on to it as long as they can. Their customer service hasn't been any better. Innumerable times I've called and they don't even have a record of my machine. My experience with them has been BEYOND belief. I will never buy another Gateway machine. That being said, I'm not ready to just let them off the hook either. According to my warranty documents, if I choose to pursue this, I am required to file a dispute through a third party, which is identified in my warranty. Has anyone else done this? Is it worth my time and hassle? I would even consider being part of a class-action law-suit or something. I can't believe they get away with stuff like this.

Public Comments

1. Well, if you have sent it three times than it is not uncommon for them to hold the unit to have a engineer look at whats the issue before a technician can fix the problem especially if it has been in all three times for the same issue and they have replaced a part all three times. If it has been there three times than they surely have a record of your laptop. You need to talk with the a higher tier of support like a manager or something. You need to call again and try and find out what is going on with the unit and explain to them exactly what is happening and try to explain this to the technician or tell the customer support people to notify the technician of the exact problem. Good luck.
2. I feel for you because you bought into the "gateway" to hell. Dell (Hell) is not much better when it comes to these type of issues. but yes you can dispute, however get ready for headaches, delays and endless emails asking for more information that never seem to end. Plus there are the online form(s) then later the forms they will send you that must be filled out COMPLETELY but ask for info that no one would ever know. If you do not provide the info, you get to start all over again. Plus they put time limits on how long you have to send these forms back. Your other option is to try to further extend your warranty, or get ready to begin paying very high dollar for the repairs. my advice is to cut your losses, and the expenses you will incur and buy a new computer. HP or Compaq is good, they are the same company and have excellent service. I even have a few low cost great deals you can look into. Hope this helps. Good luck to you. http://www.walmart.com/catalog/product.do?product_id=10326306 http://www.walmart.com/catalog/product.do?product_id=10379513 http://www.walmart.com/catalog/product.do?product_id=10807192 http://www.walmart.com/catalog/product.do?product_id=10528884 Hope this helps. Good luck to you.
3. What i suggest you to do is talk to the president and get all your documents together and tell what happened. I don't think the class-action law-suit would do anything for you i'm sure many others have tried besides do you really want to pay a lawyer to deal with this minor issue? laptops are cheaper to just replaced. I'm not trying to be negative just want you to look things on the bright side things could be worst. Sometimes you have to go through difference to release that the brand is crap. I bet you the model that you have probably have a major issue and they're just trying to wait til the warranty to be void so they can just ignore the whole situation. good luck