Gateway Parts

Hi my laptop now has no sound, yellow ! next to multimedia audio controller?

I checked the details of my laptop with free belarc download and this is what it came up with. Please can someone help me asap as i really need to be able to access my music on the laptop, !!Thanks in advance!!! Operating System System Model Windows XP Home Edition Service Pack 3 (build 2600) Packard Bell Computers International Packard Bell EasyNote PB52M01101 System Serial Number: 746400040238 Chassis Serial Number: 50424E Enclosure Type: Pizza Box Processor a Main Circuit Board b 1.80 gigahertz AMD Mobile Sempron 128 kilobyte primary memory cache 256 kilobyte secondary memory cache Board: NEC COMPUTERS INTERNATIONAL NEC Versa Premium 5a Bus Clock: 200 megahertz BIOS: Insyde Software Corporation R1.02 04/12/2006 Drives Memory Modules c,d 41.63 Gigabytes Usable Hard Drive Capacity 11.61 Gigabytes Hard Drive Free Space _NEC DVD_RW ND-6750A [CD-ROM drive] ST950814A [Hard drive] (50.02 GB) -- drive 0, s/n 5PJ3CJKG, rev 3.06, SMART Status: Healthy 384 Megabytes Installed Memory Slot 'DRAM Slot 1' is Empty Slot 'DRAM Slot 2' has 512 MB Local Drive Volumes c: (NTFS on drive 0) 41.63 GB 11.61 GB free Network Drives None detected Users (mouse over user name for details) Printers local user accounts last logon paul 05/10/2008 22:56:12 (admin) local system accounts Administrator never (admin) ASPNET never Guest never HelpAssistant never LogMeInRemoteUser never (admin) SUPPORT_388945a0 never Marks a disabled account; Marks a locked account CAPTURE FAX BVRP on NUL: Lexmark 1200 Series on USB001 Controllers Display ALi M5229 PCI Bus Master IDE Controller Primary IDE Channel [Controller] Secondary IDE Channel [Controller] ATI RADEON XPRESS 200M [Display adapter] Default Monitor Bus Adapters Multimedia ALi PCI to USB Open Host Controller (2x) Standard Enhanced PCI to USB Host Controller None detected Communications Other Devices AC97 Soft Data Fax Modem with SmartCP ULi PCI Fast Ethernet Controller primary Auto IP Address: 192.168.0.2 / 24 Gateway: 192.168.0.1 Dhcp Server: 192.168.0.1 Physical Address: 00:40:D0:9C:86:52 Networking Dns Server: 192.168.0.1 Microsoft AC Adapter Microsoft ACPI-Compliant Control Method Battery Serial Cable using IrDA Protocol [Infrared] Standard 101/102-Key or Microsoft Natural PS/2 Keyboard Synaptics PS/2 Port TouchPad [Mouse] USB Root Hub (3x)

Public Comments

1. I used your serial number to look up your laptop. You need to re-install the sound drivers that came with your laptop. The fact that your system is calling it "Multimedia Audio Controller" means it doesn't have the drivers properly installed. Go to: http://support.packardbell.com/global/item/?sn=746400040238&g=2000 Click on the "Drivers" tab and select sound drivers. Download this: Realtek ALC655 Audio drivers Install those drivers and your sound should work again. Here is a direct link to the .exe package: http://support.packardbell.com/global/item/index.php?m=download&i=7038670000;rtl_alc655uli_5780.exe;0;; Hope that helps.