Gateway Parts

Gateway Laptop won't connect to any wireless routers?

I recently bought a refurbished Gateway NV59C66U Laptop recently. At first, everything was dandy... Until I found out that it won't connect to my wireless router at all... Or any wireless router for that matter. It says that it supports that 802.11 broadband thing, but won't detect any wireless routers regardless. I've checked the device manager, and everything is enabled and working properly. I've had the troubleshooter try and find the problem, but it doesn't detect any. There's no switch on the Laptop either to enable wifi (only a combination of the fn+F2 key, and it's active as well). I also downloaded the latest drivers off the Gateway site and installed them... No luck. One thing to note is that there's some thing called "wimax" built into this Laptop, and it even says "Wifi on"... Yet it still won't find anything. I understand that wimax is for 4g internet speed and costs money to use, but that shouldn't prevent me from connecting to routers/wireless router I would think. Does anyone have any idea as to what my problem may be? From the reviews, nobody's complained about the problems, so I'm assuming it's probably the Laptop that's the problem. Should I be able to connect to the internet via wireless router with a Gateway NV59C66U? Any help would be appreciated. Thanks in advance. To answer the first response, I bought the Laptop at a Big Lots. They were selling the refurbished product, but I doubt they'd know anything about it. After contacting Gateway, they told me to contact Revonate, as they were the dealers. They're closed at the moment, so I have to wait until the morning to call them.

Public Comments

1. Where did you buy it? I would contact support and tell them the WiFi doesn't work.
2. With laptop wireless, it's generally best to allow Windows to manage your wireless connections (as opposed to third party wireless management software). Third-party wireless software managers can be very confusing, complicated, and provide a lot of technical terms and settings that most common people don't understand. Windows makes this task easy with a couple clicks of the mouse. If you have wireless software installed, uninstall it (Add/Remove Programs). Restart the PC. In your Control Panel, go to Wireless Connections and tell Windows to manage your wireless connections. In your lower-right system tray, look for the wireless networking icon. Click it once to bring up the list of Available Wireless Networks. If that fails, uninstall the the hardware using Device Manager. Restart the PC. Allow Windows to re-recognize the WLAN card and managege it.